ICT health checks range from superficial box-ticking exercises to comprehensive assessments that provide real insight. Here's what to look for in a quality engagement.
Technical Depth
A proper health check goes beyond configuration review. It should examine architecture, capacity trends, security posture, and operational practices.
Look for assessors who ask about your business requirements, not just your technical setup. Infrastructure exists to serve business needs - the assessment should evaluate how well that's being achieved.
Actionable Findings
Generic recommendations aren't helpful. "Improve security" or "upgrade old equipment" tell you nothing you don't already know.
Quality health checks provide specific, prioritised recommendations with clear rationale. They identify risk, quantify impact, and suggest practical remediation steps.
Operational Context
Technical excellence means nothing if recommendations are operationally impractical. A good assessment considers your team's capabilities, budget constraints, and risk tolerance.
The best health checks help you build a roadmap, not just identify problems. They should leave you with clear next steps, not just a list of issues.
A quality ICT health check provides value through depth of analysis, specificity of recommendations, and operational practicality. Anything less is just an expensive report that sits on a shelf.